Frequently Asked Questions

We hope you love your Gracie & Claire purchase. If for any reason your purchase is faulty or the incorrect size, we have a 14 day return policy, which means you have 14 days after receiving your item/s to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us at sales@gracieandclairethelabel.com.au
If your return is accepted, we will advise you of where to send your returned items in exchange for an online store credit or exchange. Any problems must be reported in writing or by email within 14 days of receipt. Please do not return goods before contacting us via email at sales@gracieandclairethelabel.com.au Any items returned outside of this period will not be accepted. You will be responsible for paying return shipping costs and can return your item/s to Gracie & Claire The Label, PO Box 8583, Orange East NSW 2800.

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can remedy the situation immediately.

Certain types of items cannot be returned, like jewellery, custom products (such as special orders). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

We will only issue refunds in the unlikely event that an item you purchased is faulty. Any items that have been worn or used will not be accepted for refunds. We endeavour to process your refund within 5 business days. Please note we will not issue refunds for shipping.

The fastest way to ensure your items are returned is to reach out to us immediately via email. If you have selected an exchange and the product is not in stock, we will automatically generate a store credit and advise you via email.

For all in stock items please allow up to 5 business days for your order to be dispatched for normal shipping and up to 2 days for express shipping. You will receive a confirmation email once your order has been placed and another email once your order has been shipped. For all pre order items, please refer to our product descriptions at the time of purchasing for shipping timeframes. Please note we do not dispatch orders on weekends or public holidays. All orders are sent via Australia Post. We offer flat rate standard shipping of $8.00 and $13.00 for express shipping Australia Wide. Unfortunately, with postal delays we cannot advise when you will receive your order, however, please check the Australia Post website for timeframes. Please note that your order may take longer to dispatch during busy sale periods or due to weekends and public holidays. Please contact us immediately if you suspect your order has been lost in transit so that we may contact Australia Post for an update. We endeavour to do our best if your parcel has been lost by reissuing your items or providing you with a store credit if your items are no longer in stock. Please note it is your responsibility to ensure you have provided the correct address to us at the time of purchasing. If for some reason you need to update your address after purchasing, please contact us immediately via email.